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Customer Service Essentials

Delivering exceptional customer service is a skill in demand in today’s service-oriented society.  Customers are demanding more of service providers and have higher expectations than ever before. 

In this interactive workshop, participants will learn the expectations of customers, how to respond to difficult customers and how to deliver service with dignity, fairness and respect.

Who should attend?

  • Service Providers
  • Leaders
  • Supervisors
  • Anyone looking to improve customer service skills

Learning Objectives:

  • Identify customer expectations
  • Utilize communication strategies to deal with difficult customers
  • Explore best practices of delivering accessible service

Duration: 3 hours