Delivering exceptional customer service is a skill in demand in today’s service-oriented society. Customers are demanding more of service providers and have higher expectations than ever before. What happens to your customer service delivery when your business is hit with a challenge?
What’s more, how do you generate a sense of connectedness and continue to offer personalized services when your once face-to-face business has been forced into a new virtual-only operation mode?
In this interactive workshop, participants learn the value of developing a customer service commitment statement, responding to challenges by staying committed to service excellence, and infusing virtual contact with experiential story telling for a more human touch.
Who should attend?
- Service Providers
- Service Managers
- Anyone looking to improve customer service skills
- Identify customer expectations and needs
- Develop a customer service commitment statement
- Utilize tips for moving business online
Duration: 3 hours