Fundamentals of Public Sector Service (CSM)
June 16 @ 1:30 pm - 4:30 pm$195.00
Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility.
In this interactive workshop, participants will learn the key elements, concepts and language of public sector service delivery, based on the CSM Body of Knowledge. Understanding the concept of outside-in service, service providers can adapt their service delivery processes to match citizens’ and clients’ expectations.