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When Good Enough is No Longer Enough

Have you fallen in to the rut that your customer service is Good Enough? In today’s competitive environment, customer service may be the deciding factor for a consumer to purchase from your business.

In this interactive session, participants will learn how first impressions can set the tone for a positive service experience, how communications impact customer service and best practices on improving customer service.

Who should attend?

  • Service Providers
  • Leaders
  • Customer Service Managers
  • Business Owners
  • Anyone looking to improve customer service

Learning Objectives:

  • Experience the effect of first impressions
  • Identify customer expectations
  • Deliver service with dignity, fairness and respect

Duration: 90 minutes