Professional development learning can be a very formal process, such as a workshop, or can be informal, such as networking and sharing ideas from like-minded professionals in a community of practice. A variety of workshops and events are offered by Spicer Facilitation & Learning. See something you like? Click below for more details. Didn’t find what you were looking for? Just ask!
Learning can be customized to suit your organization and tailored for in-person, virtual live facilitator-led or on-demand eLearning delivery.
For calendar view, click here.
Community of Practice
Community Connection (Not-for-Profits)
Entrepreneur Ecosystem Coffee Break (Entrepreneurs)
Entrepreneurs joining together virtually online to share tips, ideas, challenges and what’s happening in their own business.
Leadership
Resolving Conflict in Your Teams
Personal Development
Dealing with Conflict Situations
Diversity and Inclusion Awareness
“Spicer Facilitation & Learning was recommended to the Gander Women’s Centre as we transitioned into a virtual world. I’m extremely happy with the training provided by Carole, she is a warm and knowledgeable woman. What I liked most about the training, was that it was delivered in a professional manner with a side of personality. The virtual platforms and the program content were applicable and easy to use and follow. I highly recommend the programs themselves and Carole is a great facilitator! I’m sure we will be working together in the future!” ~ Wendy Secord, Program Coordinator, Gander Status of Women Council
Eating An Elephant One Bite At A Time
A number of these workshops are ideal for your next conference, AGM or professional development days. Only 90 minutes to 3 hours in length, they are perfect for adding a learning component to your event.
Project Management
Fundamentals of Project Management
Supporting Projects: The Role of a Team Member
Service Excellence
Building Organizational Service Excellence (CSM)
Customer Service in Challenging Times
“I would definitely recommend yesterday’s workshop [Customer Service in Challenging Times] to others. I have attended many virtual workshops, but this workshop was the best one I have attended yet! It had great materials that we could download for later and the facilitator gave us time to review the materials. I enjoyed that the facilitator kept us engaged and asked us for our opinions. Sometimes, it can be stressful to speak up in virtual spaces. The body language is lacking and you are not sure if someone else is about to speak. It was nice to chat with everyone and I appreciated their perspectives and advice. I am looking forward to more opportunities, such as this one.” ~ Mandy Penney, BSW, RSW, Master’s Candidate, Memorial University
Effective Service Channel Management (CSM)
Public Service Delivery Fundamentals (CSM)
Delivering public sector service is unique in its requirements to balance public expectations while maintaining fiscal responsibility. The Certified Service Manager (CSM) program is designed for public service managers at all four levels of government.
The Effective Service Delivery Manager (CSM)
When Good Enough is no Longer Enough
Technology
Introduction to Microsoft Excel
Introduction to Microsoft Outlook